Toll FREE (877) 553-9970
International 1 (954) 270-9036

Conditions of Use

RENTAL GUIDELINES

Golf Clubs Away, LLC (“we”, “our” or “GCA”) hereby agrees to sell or rent golf clubs or other golfing equipment to you in accordance with these Rental Guidelines. You may select products to rent and/or purchase and have them delivered to your designated delivery location.

Rental Period

The Rental Period is defined as that period of time, which shall be no less than one (1) day, for which you have reserved to rent golf equipment from us. The Rental Period shall commence in the morning on the day of your rental and shall terminate in the evening on that same day (unless your reservation is for multiple days, in which event, in shall terminate in the evening on the final day of your Rental Period).

Payment

The rental or purchase of our golf equipment requires you to supply us with complete, accurate and current credit card information for a valid credit card for which you are the authorized user. By completing the check-out process, you authorize us or our agent to bill your credit card the applicable per-item or rental fees, any and all applicable taxes, and any other charges you may incur in connection with your use of the Website. The applicable rental fees will be charged to your credit card on the date your rental or purchase is initiated.
We reserve the right to determine whether your credit card is pre-authorized to accept a minimum charge equal to the current retail value of the product in case you fail to return or you damage a product.

Cancellation Policy

Cancellations for equipment rentals must be confirmed at least 48 hours prior to the Rental Period (as defined below) for there to be no fee charged. If you cancel your rental by 8:00pm (local time – place of delivery) on the day prior to the Rental Period, you will be charged a $10 restocking fee. If you cancel your rental after 8:00pm (local time – place of delivery) on the day prior to the Rental Period, you will be charged one (1) day’s rental fee.

Delivery/Commencement of Rental Period

We will make our best effort to deliver rental clubs to your designated delivery location no later than 7:00 am (local time – place of delivery) on the day your Rental Period begins. In order to make arrangements for time or method of delivery other than as set forth above, you must speak with a customer service person. Customer service may be reached at 1 (954) 270-9036. Additional charges may be incurred for specialized delivery services.

Substitutions

We reserve the right to substitute club(s) of equal or better quality than those requested by you.

Your Responsibility

You hereby understand that while the golf equipment is in your possession, YOU ARE SOLELY RESPONSIBLE FOR THE EQUIPMENT RENTED TO YOU. You are to use the golf equipment for its intended recreational use only and not for any other reason. You shall not remove, alter, disfigure or cover up any numbering, lettering, bar code or insignia displayed upon the equipment, and shall see that the equipment is not subjected to careless, unusually or needlessly rough usage. You must return the equipment to us in the same condition as delivered, ordinary wear and tear resulting from proper use thereof alone expected.

Usage/Non-Usage

You are responsible for all payments due for renting our golf equipment whether or not you are able to use, or you actually do use such equipment that is delivered to you on the date of your Rental Period. No rain checks or refunds will be given due to change in vacation itinerary or inclement weather, unless we, in our absolute and sole discretion, determine that due to inclement weather conditions, no deliveries of golf equipment will be made on the date of your Rental Period. In such event, you may exchange your Rental Period for another date or contact customer service 1 (954) 270-9036 for a refund. In order to receive a refund, you must speak with customer service no later than 12:00 pm on the date of your Rental Period.

Missing or Damaged Clubs Upon Delivery

In the event that you do not receive your clubs by the designated delivery time, or if any of the clubs are missing or damaged, you must contact customer service 1 (954) 780-5595 no later than 10:00 am (local time – place of delivery) to notify us of the problem. If available, we will use our best efforts to supply substitutes for the missing/damaged clubs within two (2) hours of such notification

Missing or Damaged Clubs Upon Return

In the event that any of the equipment is not returned to us, lost, stolen, broken or in the event that any of the returned equipment is in a state of damage that exceeds normal wear and tear, as determined by us in its sole and absolute discretion, you expressly authorize that we may immediately make a charge to your credit card in the amount of the replacement cost for such lost, stolen, broken or damaged item(s). You hereby authorize us to charge your credit card in the amount of our cost to replace such damaged or missing item(s), plus all other fees incurred, such as, but not limited to, shipping and handling costs. We have no duty to mitigate our replacement cost(s), including any attempt to fix or find such damaged or missing item(s).

Extension of Rental Period

If you wish to extend the Rental Period at any time after 8:00 pm (local time – place of delivery) the day prior to the Rental Period, you may do so by calling customer service only. Pricing for the extension is subject to availability, and is only available via telephone inquiry.

End of Rental Period

At the conclusion of the Rental Period, you shall leave the clubs with an authorized person at the drop-off location (either the Concierge at a hotel or the Club Pro at a golf course) who is available 24/7. The clubs shall be made available for pick up no later than 8:00 pm (local time – place of delivery) on the last day of the Rental Period. In the event that the clubs are not made available by the requisite time at the end of the Rental Period, it will be considered a late return and the Rental Period shall be deemed extended for an additional day and you will be charged a $100 extension fee for each day the clubs are not made available for pick-up to GCA.

Liability

In no event shall GCA be liable to you for any amount exceeding the rental fee.

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